SISTEIN committed to protecting your privacy. This Privacy Policy explains how we collect and use your personal data and what rights and choices you have in this regard. Please also see our Cookie Policy which explains the use of cookies and other web tracking devices throughout our website.

Who is responsible for the processing of your personal data?

SISTEIN S.L., is responsible for the processing of your personal data. Therefore, we guarantee its security and confidential treatment, in accordance with the provisions of the EUROPEAN DATA PROTECTION REGULATION (EU) 679/2016, as well as any other applicable regulation.

For what purposes do we use your personal data?

In SISTEIN S.L. we use your data to the extent permitted by the RGPD, as well as by the regulations in force; In any case, the treatment will be done for specific, explicit and legitimate purposes, and in no case will be treated in a way incompatible with those purposes; Specifically, the following treatments will be carried out:

  • To set up and manage your account, provide customer support and training, verify your identity and submit important account, subscription and Service information.
  • Manage and administer your business relationship with SISTEIN S.L., for the provision of the services requested, as well as maintenance, customer service management, and in general the fulfillment of the obligations of the contract, including the processing of payments, accounting, auditing, billing and collection, support services.
  • Compliance with our legal obligations.
  • To offer and suggest customized content such as news, research, reports and commercial information. We analyze how you use our Services to suggest features or Services that we think you will find interesting and so that we can make our Services easier to use.
  • To communicate with you in connection with surveys and polls in which you wish to participate and to conduct surveys and polls in order to analyze the data collected for market research purposes.
  • To enforce our terms and conditions.
  • To provide you with marketing as permitted by law.
  • To protect our rights, privacy, security, networks, systems and property or those of other persons
  • Analyze and improve our services and communications with you
  • Monitor and evaluate compliance with our policies and standards

What is the legitimacy for the processing of your data?

The legitimacy of the processing of personal data that we carry out is made at all times in compliance with the provisions of Article 6 of the RGPD, in particular the legal basis for the processing are as follows:

  • GDPR: 6.1.b) Processing necessary for the performance of a contract to which the data subject is a party or for the implementation at the request of the data subject of pre-contractual measures.
  • RGPD: 6.1.c) Processing necessary for compliance with a legal obligation applicable to the controller.
  • RGPD 6.1.f) Processing is necessary for the satisfaction of legitimate interests of SISTEIN S.L. or by third parties with indication of such legitimate interests.

In cases where the legitimacy for the main purpose of the use of data is not found in any of the above legal bases, the consent of the data subject for the processing will be requested.

How long do we keep your data?

The personal data provided will be kept for the time necessary to fulfill the purpose for which they are collected and to determine the possible responsibilities that may arise from the purpose, in addition to the periods established in the rules of archives and documentation.

With whom do we share your data?

In order to fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that support us in the services we offer you, namely:

  • Financial institutions
  • Fraud detection and prevention entities
  • Consulting
  • Technology service providers
  • Logistics, transportation and delivery service providers and partners
  • Providers of services related to customer service
  • Suppliers and partners of marketing and marketing-related services
  • Advertising
  • Public administration
  • Third parties assisting us in providing the Services or acting on our behalf

What are your rights?

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

  • Right of access: any person has the right to obtain confirmation as to whether SISTEIN S.L. is processing personal data concerning him/her.
  • Right of rectification: You have the right to access your personal data that we have and request its rectification when it is inaccurate.
  • Right of deletion: when the data collected are no longer necessary for the purpose for which they were collected.
  • Right to limitation of processing: you may request the limitation of the processing of your data and request that they be kept for the exercise or defense of claims.
  • Right of portability: you have the right to obtain the personal data concerning you in a structured, commonly used and machine-readable format and to transmit it to another data controller.
  • Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the legality of the use we made of your personal information before you withdrew your consent

How can you exercise your rights?

SISTEIN S.L. undertakes to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You can exercise them at no cost by writing an email to our address simplemente indicating the reason for your request and the right you want to exercise, informing you that it is essential, according to law, to provide a copy of DNI or NIE. You are informed that you may also exercise your rights by submitting a declaration to the competent supervisory authority, when you have not obtained satisfaction in the exercise of your rights.

DPD-Delegate Data Protection

Not designated.

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